Reporting to: Chief Organization Development and Strategy Officer
Application deadline: March 25, 2022

Position Summary

The Director of Learning and Development primarily helps advance Intercultural Learning and Global Competence for AFS  staff and volunteers. The position is in charge of developing, enhancing, and implementing training and learning programs for volunteers, staff, and network facilitators/trainers as well as professional and leadership development for network staff. The director of learning and development supervises  two direct reports: a facilitator/trainers community manager, and an EdTech coordinator/intern (LMS & microlearning tools).

Key Responsibilities

1. AFS Network Training

  • Develop mid-term training strategy for AFS staff around the Network and perform periodic needs assessment for AFS volunteers and staff around the Network;
  • Create, enhance and implement a portfolio of engaging and impactful multimodal training programs for AFS volunteers and staff based on training strategy with emphasis on Intercultural Learning and Global Competence Development;
  • Plan and execute continuous learning and professional development opportunities for AFS staff,  including but not limited to leadership development, AFS Staff Learning Week, AFS Great Managers Training, webinar series, etc;
  • Maintain AFS Network training calendar and communicate offers to Network;
  • Maintain oversight of Foundations of Intercultural Learning and Global Competence program for volunteers , ensuring 85% of Network Organizations participate in one of the three options (hybrid, in-person, online);
  • Create learning paths for AFS volunteers depending on key functional areas (Support, Orientations, Social Impact, etc.) and design and pilot training program according to key functional areas;
  • Support AFS member organizations by offering professional development opportunities for their volunteers;
  • Design training outcomes measurement tools and apply them for program enhancement;
  • Oversees LMS choices and ensures AFS is up to date with cost/efficient learning technologies considering AFS volunteers realities first.

2. AFS Trainer/Facilitator Certification

  • Oversee updates and implementation/scale up of a centralized facilitator/trainer certification program that prepares AFS volunteers to facilitate all AFS programs, especially digital programs;
  • Oversee the recruitment, training, and certification of facilitators (AFS volunteers);
  • Develop community management strategy for the facilitator community, offering continuous learning and professional development opportunities such as webinar series, communities of practice, etc;
  • Ensure compliance of facilitator policies and procedures.

3. AFS Leadership Staff Development

  • Design and manage all components of the “Partner/Country Directors’ Journey” for recruitment and development processes, executive coaching, and mentoring for senior executives and an equivalent version for mid-level manager;
  • Work as HR business partner when it comes to professional development of national offices staff and leadership

Relevant experience and mindset

  • Bachelor’s degree required. Master’s degree preferred.
  • 10+ years of experience in adult learning, non-formal education, and working across all phases of learning design and delivery;
  • Solid experience working as an Human Resources /Human Capital Development Business Partner;
  • Demonstrated experience in working with content experts to build and scale training programs;
  • In-depth expertise in intercultural and  experiential learning, blended learning and participant-centered learning design;
  • Up to date knowledge of the latest trends in learning design, delivery and learning technology (LMS, micro-learning, etc);
  • Demonstrated experience in facilitating global audiences;
  • Excellent interpersonal skills to collaborate with and influence internal teams and content experts;
  • Outstanding project management skills and experience;
  • People management skills and experience in working with and/or managing volunteers;
  • Strong problem-solving skills; agile, flexible and patient; ability to work with ambiguity, constructive approach to overcoming challenges and build consensus across diverse and global teams.

Location and Salary

This is a full staff position and the candidates should be able to work in the United States. US outposted candidates are considered with possible verification of employment in their home countries. We can assist with relocation to New York City/pursue a visa sponsorship for this position, if desired. The salary range for this position is $90,000 – $100,000 per year.

COVID-19 Requirements

At AFS Intercultural Programs, the health and safety of our team is always a  top priority.  All AFS team members are  required to  be fully vaccinated, unless there is an approved medical or religious exemption. Finalists must provide proof of vaccination prior to the start of the role.

How to Apply

Applications closed on March 25, 2022.

About AFS

AFS Intercultural Programs is a 106 year old global not-for-profit Network that provides intercultural learning opportunities to help people develop the knowledge, skills and understanding needed to create a more just and peaceful world. Through our international exchange programs, education initiatives, volunteerism and advocacy, we empower young people from all backgrounds with essential global skills—and the passion for making a difference.

AFS is the organization of choice for 55,000+ volunteers and 1,100 staff globally whose primary interest is to facilitate the acquisition of intercultural learning and global competence skills. Our learning programs for volunteers and staff are best in class, ensuring our people have a positive impact on their communities, and adequately support our AFS programs wide-range of beneficiaries.