Reports to: Deputy Chief Program Officer
Internal candidates only
Application deadline: November 21, 2022.
About the Position
AFS offers intercultural mobility experiences that in great part take place in hosting communities with host families and host schools/organizations. AFS is seeking a Hosting Experience Engagement Coordinator (HEEC) who will work as a member of the Programs Team of AFS International. The HEEC will be responsible for working closely with our Network Organizations (NOs) in key actions aimed at complying with quality standards and enhancing the hosting experience. The vision we want to achieve is to have a surplus of host families who feel included, celebrated and recognized as members of the AFS community. We want to capture their impact stories and demonstrate how they are a part of the AFS impact.
Location
This is a full-time remote position. Candidates not based in the US are considered with possible verification of employment in their home countries or with the ability to work as a consultant.
Key Responsibilities
- Monitor and report on key indicators of hosting performance according to AFS quality standard generating reports on key benchmarks and goals
- Develop and maintain a community with the network hosting operations stakeholders
- Collaborate with other INT staff to meet needs of this community as it relates to other areas (lead management, marketing, volunteer development, school relations or other)
- Conduct process reviews of hosting activities to identify pain points and opportunities for improvement from a customer perspective; monitor and support implementation
- Collaborate with NOs to help define and encourage best practices across the Network
- Support the re-envisioning of the online host family application
- Support the development of a global report on host families
- Promote and train on key processes and digital products that serve these stakeholders with the goal of ensuring good knowledge management, adoption and engagement
- Plan and coordinate actions to promote inclusiveness, diversity and access in the hosting experience.
Education and Experience
Bachelor’s Degree and/or equivalent career experience (3-5 years) in specialized expertise or related area.
Required Skills/Abilities
We are looking for the following in the ideal candidate:
- Project management experience
- Analytical and problem-solving skills
- Ability to manage priorities
- Curious/Empathetic: willing to ask insightful questions and demonstrates the empathy to go beyond the surface to find deeper insights
- Fluent in English with strong writing skills (short-listed candidates may be asked to provide a writing sample)
- Clarity of communication in writing and great oral communication skills
- Data driven mindset
- Willingness to develop skills via ongoing training
- Strong interpersonal skills and intercultural sensitivity – we are a global organization and working at AFS means communicating across cultures on a daily basis
The following are additional skills, experience, and qualities of interest to us:
- Determination and a sense of humor
- Additional languages
- Mission driven and impact seeking
- Remote work experience
- Diversity, Inclusion and Equity interest and/or experience
COVID-19 Requirements
At AFS Intercultural Programs, the health and safety of our team is always a top priority. In accordance with state guidelines, AFS team members are no longer required to be fully vaccinated. However, AFS team members will be asked to adhere to testing protocol when traveling to the NYC office.
How to Apply
We look forward to receiving and reviewing your unique qualifications! Interested candidates may apply by sending a detailed cover letter and CV to recruitment@afs.org with the subject line Hosting Experience Coordinator.
Applications accepted through Monday, November 21, 2022.
About us
AFS Intercultural Programs is a 106 year old global not-for-profit Network that provides intercultural learning opportunities to help people develop the knowledge, skills and understanding needed to create a more just and peaceful world. Through our international exchange programs, education initiatives, volunteerism and advocacy, we empower young people from all backgrounds with essential global skills—and the passion for making a difference. AFS is the organization of choice for 55,000+ volunteers and 1,100 staff globally whose primary interest is to facilitate the acquisition of intercultural learning and global competence skills. Our learning programs for volunteers and staff are best in class, ensuring our people have a positive impact on their communities, and adequately support our AFS programs wide-range of beneficiaries.
AFS International is the global leadership, coordinating, and administrative body of the AFS Network. We are a dynamic and fast-paced environment. Our office is located in New York City and we work with a global team of staff and consultants.